Policies

Bookings:

We require 24 hours advanced notice to fully accommodate your order. All orders require a ten person minimum. Orders of 300+ guests require 7 business days advance notice. We will try to accommodate all orders placed after that time, based on availability.

Service:

Please call for Plated Dinner or Unique Menu options. All meals and beverages are served buffet style using paper placemats, paper plates, paper napkins, plastic cups, and heavy plastic cutlery. Upgrade options are as follows: Reflection Rollups - Disposable silverware, including fork, spoon and knife rolled in a heavy white napkin and tied. Add an additional $1.50 pp. Compostible Eco-Friendly Earthware - Available for an additional $2.00 pp. China - Includes white plate, glass cup, silver fork, knife, spoon and linen napkin. Call for options and pricing.

Linens:

We include disposable table covers for buffet tables with each order. Clients may upgrade to a floor length linen in basic white for an additional $25.00 per linen. We offer a wide variety of linen colors starting at $30.00 per linen.

Guarantees:

The estimated guarantee for the number of guests will need a minimum of three full business days prior to the event date. Once event has been booked clients may change up to 10% of the confirmed head count up to twenty four hours of event date.

For events of 100+ guests, a deposit totaling 50% of the total sales contract may be required.

Cancellations and Inclement Weather:

Any event can be canceled without charge up to 7 days prior to the scheduled event date. Cancellations of less than 7 days prior are subject to a cancellation fee of 50% of the estimated total. Orders cancelled within two business days are subject to full charge.*Due to COVID-19 we are making special exceptions to our cancellation policy. We are now allowing cancellations up to 24 hrs prior to the scheduled event date with only a 25% rescheduling fee. 50% of the total invoice will be due on the original scheduled event date and the remaining will be due on the rescheduled event date. Event must be re-scheduled within 1 year of the original date for the cancellation discount to apply.

Food Handling:

In accordance with North Carolina Health Department regulations, any leftover food remains the property of the caterer and, under law, must be disposed of by the caterer, and cannot be removed by the client.

Proposal & Confirmation:

Menu and event proposal confirmations will be presented to you for review and approval signature prior to the event. Upon Request, event/menu consultations will be conducted at our facility located at 1508 east Franklin Street in Chapel Hill for $25 per person. This fee will be taken off the final invoice when the booking is confirmed. Please carefully review all event confirmation information, sign proposal where indicated, and return to The Picnic Basket Catering. Please direct any questions or concerns to The Picnic Basket at 919.490.5796.

Payment/ Billing:

Balance of payment must be made in full by check or credit card on the day of the event unless prior arrangements have been made. We accept American Express, Visa, Mastercard and Discover. NC Sales Tax not included in menu pricing. If applicable, sales tax will be charged at the current NC Rate. You Must Notify Us in advance if you have sales tax exempt or Direct Pay status and we must have your exempt or direct pay certificate on file before we can remove the tax from your order. Direct Pay certificate holders are solely responsible for directly remitting the sales tax to the NC Department of Revenue.

Finance charges will be applied to any outstanding balances 15 days past due date at the rate of 1.5 percent per month as long as the balance remains outstanding.